How to submit a question?

Modified on Wed, 29 Jun, 2022 at 12:42 PM

Every client can contact us via our helpdesk for their requests, this just by clicking on 'Submit ':



When a new request has been submitted, we will receive this request in form of a ticket with a reference number. This reference number will be send to you in the reception-mail you receive in your mailbox.


Tip: Adding additional information, like

  • Building number (32-XXX-XXXX)
  • Building address
  • Apartment number
  • Serial number of meter
  • Pictures / files
  • ...

to your request, makes it possible for us to start right away on the subject.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article