Every client can contact us via our helpdesk for their requests, this just by clicking on 'Contact Form ista Belgium':



When a new request has been submitted, we will receive this request in form of a ticket with a reference number. This reference number will be send to you in the reception-mail you receive in your mailbox.


Tip: Adding additional information, like

  • Building number (32-XXX-XXXX)
  • Building address
  • Apartment number
  • Serial number of meter
  • Pictures / files
  • ...

to your request, makes it possible for us to start right away on the subject.